Knowledge Base

Our application is accessible via your smartphone, computer or tablet.

You can log into your account via our website by clicking here.

You can also download our FREE mobile application from the Google Play or Apple Store by clicking on the icons below.

It’s not currently possible to edit field boundaries. If you’d like, we can delete the field for you and you can re-draw it, just make sure there’s no active sensor in the field.
*NOTE: If a field is deleted, all the associated data is deleted permanently and cannot be accessed.

It’s not possible to delete a field, but we can do it for you. Just let us the username and field name, and make sure there’s no active sensor in the field.
*NOTE: If a field is deleted, all the associated data is deleted permanently and cannot be accessed.

Enter the field and click the soil zone, click the 3 dots at the top for the field options, and edit the data.

You can easily sign up through our website (click here) or via our mobile application, which can be downloaded by clicking the icons below.

During the on boarding process, you will be asked to map your field(s) and CropX will provide you with a recommendation on the number of sensors needed and where to place them.

CropX Sensor installation is completely do-it-yourself and can be completed in minutes. Your Sensor(s) will be shipped along with an installation kit, which includes a step-by-step installation guide along with the necessary equipment you’ll need. You’ll need to have access to a drill and a 1/2 gallon of water.

Each sensor can be installed in under 5 minutes. Third-party installation is not required; the Sensor is designed to for do-it-yourself installation.

Download our Installation Guide by clicking here.

Deactivating and uninstalling a Sensor is a simple process that requires the use of the CropX app and the installation kit you received along with your Sensor.

Using your mobile app, navigate to the Farm/Field in which the Sensor is located. Ensuring you’ve selected the correct Sensor to uninstall, press the ‘Options’ button in the top right corner (3 white dots). From here, you’ll click on ‘Activate / Deactivate Sensor’ and on the next screen, you’ll click the ON button next to the Sensor’s name to deactivate it (ON = activated and OFF = deactivated). A pop-up window will ask you for confirmation to uninstall your Sensor and by clicking ‘Yes, deactivate,’ your your Sensor will be deactivated.

Once you’ve deactivated your Sensor using the app, you can now remove the Sensor from the ground, using your installation kit. The soil must be wet to uninstall the Sensor, so we recommend that you remove it after irrigation or rain, otherwise, pour water in the area surrounding the Sensor the day before you plan to uninstall it. Using the T-handle driver, extension tube, Sensor head adaptor socket tool (socket tool) and a shovel, please follow these instructions:

1. Remove the antenna.
2. Mount the socket tool to the grooves on the top of the Sensor head.
3. Connect the extension tube to the socket tool.
4. Connect the T-handle driver to the extension tool.
5. Turn the T-handle driver counterclockwise to loosen the Sensor from the ground, as shown in the photo below.
6. If you feel strong resistance from the Sensor, use the shovel to dig around it and pour more water in the area to loosen the soil.

Once your Sensor is removed from the ground, remove any excess dirt from the Sensor, fully charge the battery and store the Sensor and it’s components in a safe location for next season.

The only costs associated with the CropX Sensor are as follows:

1. The cost of the Sensor(s)
2. The annual subscription fee (per Sensor)

For pricing information you can contact our sales team.

Your annual subscription is not automatically renewed each year, it must be renewed. You can renew your subscription by clicking here or by contacting our office at (888) 832-CROP or support@cropx.com.