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Customer Support, New Zealand

Wellington, New Zealand

CropX Limited is looking for a Customer Support Specialist to join our awesome team in central Wellington, NZ.

CropX Limited is part of CropX Technologies, a successful, global start-up (80 employees) – the world’s leader in-soil analytics platform.

You will have an amazing opportunity to join our excellent team and bring your passion to make a real impact on the way technology works in agriculture.

We are seeking a smart, energetic and enthusiastic person who demonstrates excellence across their career to join our team!

We believe that every employee in the company can and should make an impact every day, and we empower them to do so. If you are self-motivated, like to take initiative, passionate to solve complex challenges and are a great team player you will love working with us!

Responsibilities

We are looking for a Customer Support specialist, responsible for the following:

  • Quickly respond to customers in a professional and compassionate manner – able to identify issues and resolve them and communicate effectively with customer via phone, email or other communication channels.
  • Find creative and resourceful solutions and think outside the box when faced with new issues.
  • Work with customers to onboard and walk-through both the hardware and software.
  • Customized reporting for key customers to ensure delivery of the highest standards of customer experience.
  • Assist with order and returns processing, providing invoices and up-to-date balances
  • Help manage sales funnel with Sales managers, work with leads as needed
  • Use understanding of basic agronomy and agri-tech solutions to assist customers to interpret data and insights, and diagnosing issues.(Full training in the CropX systems provided)
Requirements
  • Minimum 3 years experience in a similar role
  • Confident and clear spoken communication skills
  • Good orientation in a tech environment, including Windows applications, IOS and Android.
  • Agronomic background or exposure to the agricultural sector is a big advantage.
  • Excellent ability to communicate effectively with multiple interfaces, including verbal and written communication skills
  • Organized & methodical – able to manage lots of tasks; big & small, regular & random, short term & long-term
  • Flexible, excel in a fast-paced and changing environment
  • Able to prioritize and multi-task
  • Self-starter with demonstrated initiative and commitment to high-quality work